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:: Resources Brochures DA Yates Business Consulting - Company Profile Marketing Services Customer Services and Support Sales Services Business Development Services Presentations: "Creating Satisfied Customers - What's Your Customer Service Plan?", Presented September 13, 2007, to Marketing Associates of Spokane Membership Go-to-Market Strategy - An Overview, April 2006 Articles: "Support Your Customers - Go Beyond Good Services", Spokane Business Catalyst, November 2007, Edition 19, Page 20 "Creating Satisfied Customers - What's Your Customer Service Plan?", Spokane Business Catalyst, May 2007 Edition, Page 14 Case Studies: LTA Products, Inc.: New Product Introduction, 2007

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